Member in Indonesia cannot get trip booked, so she drove down to TVI Express Indonesian Office. The person there was NO HELP, promised to book her trip offline manually, but cannot be done that day.
She went back home to wait.
Got e-mail announcement: no booking offline. Everybody go online to book.
She has had enough.
http://ekonomi.kompasiana.com/bisnis/2011/02/26/penipuan-tvi-express/ (use translator)