"1) Additional Charges: Though the accommodation package is completely free but the member has to pay hotel room taxes. Also, we reserve the right to levy some additional charges in the event of changes in exchange rates or price rises made by wholesalers or other suppliers. If the cost of any accommodation increases due to exchange rate fluctuations, price increases, tax changes or any other reason, you are required to pay the increase when notified by us or you may cancel the booking which may result in cancellation fees. We are not liable in any way if any increase occurs."
In other words, the "taxes and processing fees" are only added later, just as TVI Express had always done: change the terms without informing anybody. Hotel room taxes would be paid to the hotel, not to TVI Express. The dollar had not fallen THAT much to require exchange surcharges. If some suppliers had raised prices, TVI Express should have provided alternates that do not have surcharges. Instead, it had just levied a global "processing fee". Is that the conduct of a reputable company? You decide.
But there are couple other shockers in their old redemption terms and conditions... If someone can post the current version of the terms and conditions for redemption, I'd love to see it.
6) Nullification of the Offer: If under any circumstances a booking is cancelled, we considered the package used.
Yes, that's exactly what it says. If you cancel, you lose the package completely. AND you pay cancellation charges, see below.
12) Cancellation Charges: There will be a mandatory £250 (or equivalent currency) charge if a booking is cancelled OR amended. We reserve the right to charge £250 (or equivalent currency) per booking if you fail to check-in on your chosen date.
Pretty draconian terms, wouldn't you say? Did you read through all the terms before you got the certificate?
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