TVI Express: no direct contact with any one?

Just realize something very curious: why does TVI Express seem to AVOID contact with any live people at all costs? Or leave any sort of statement in official capacity?

Almost all companies nowadays have profiles on Facebook, Twitter, Myspace, and so on and so forth. Not TVI Express. If you do find them on those places, they are created by individual TVI Express distributors, NOT TVI Express itself.

This is VERY consistent with their policy of "no names on the whole website", and always sign all announcements with no names at all, just "TVI Express Team". 

The only way to get in touch is with someone live is via phone, and they only answer phones 8 hours of the day. (But which 8 hours? Is it really UK time?)

Also, it is very interesting that a lot of the information out there did NOT come from any company reps (and thus can be verified), but from uplines, and thus, can only be considered as hearsay, not official announcements. 

At least one have reported that one supposed customer rep for TVI Express has been revealed to be an Indian by the name of Aroon, who was later revealed to be one of the earliest members and possibly a co-founder. This is unconfirmed though. 

Just what are they hiding? Are they operating a spy agency where deniability is key, or an actual business?