Wednesday, April 14, 2010

TVI Express deletes own annoucement to cover up its own problem

TVI Express decided to rewrite history, by removing one of their own announcements from their website.

In February 2010, TVI Express put up an announcement that they are implementing a new booking engine, and it should go online March 1st, 2010. Here's an excerpt:
Monday, February 01 2010

Dear Members,

We are pleased to announce the launch date of our much awaited standalone booking portal on 1st March, 2010. The initial booking system we launched couldn't support booking requests of masses and hence, laid the foundation for the development of a fully online booking system to ensure speedy processing.
..

cited from http://www.tviexpressreviewblog.com/free-vacation-booking-status-update/
Then in March 2010, they released another message that says the rollout isn't working.
Friday, March 05, 2010


Dear Members, 



This is to inform you that our product fulfilment booking engine due to be launched on 1st March 2010 will take a few more days to go live as the integration of inventory for some of our Channel Partners has taken longer than expected...
Cited from http://www.tviexpressreviewblog.com/tvi-express-booking-engine-update/
However, if you now look on the TVI Express website, under announcements, the March 05, 2010 message is NO LONGER THERE. However, that message has been cloned by various TVI Express clone sites, by helpful TVI Express members.  

If you do an analysis of the announcement page, you realize that the REAL announcement page is is actually

http://www.tviexpress.com/announcement1.php?id=XX

Where XX is the announcement ID. For example, here's the link to the announcement that the booking engine will be up on March 1st, 2010.

http://www.tviexpress.com/announcement1.php?id=52

Yet the next announcement, about TVI Express India, dated March 22, 2010, is id 62!

http://www.tviexpress.com/announcement1.php?id=62

What happened to announcements 53-61? If you punch in those ID's, you'll get "announcement expired".

So, TVI Express can "expire" announcements that makes itself look bad, and leave only those announcements that make itself look good. Is that what a reputable company would do?

Also makes you wonder, what are in the announcements 53-61 that we don't know about?

Keep in mind that there is no specific announcement that the booking engine is functional. Yet by deleting the announcement dated March 5th, 2010, which did NOT specify a time when the engine will be up and running, TVI Express gave the impression that the engine was functional since March 1st, 2010!

Folks, no matter how you spin this, this is NOT what a reputable company would do. If they made a mistake in announcing the March 5th, 2010 outage, just put up another announcement "sorry, it's never really broken". By actually DELETING the announcement, they made it appear as if they have SOMETHING TO HIDE!

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